We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [store credit or an exchange].Please see below for more information on our return policy. This return policy was created using Termly.
RETURNS
All returns must be postmarked within 14 days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please contact customer service by submitting a support ticket to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase and mail your return to the following address:
Benji’s Prints
[Attn: Returns]
[RMA #]
628-D, Wade Hampton Blvd
Greenville, SC 29609
Please note, you will be responsible for all return shipping charges
Store Credit
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least 7 business days from the receipt of your item to process your return. Store credit will be provided to you in a form of coupon code. Once your return has been processed, you will receive a coupon code worth the amount of the product you are returning. [We will notify you by email when your return has been processed.]
EXCEPTIONS
[The following items cannot be returned [or exchanged]:]
For defective or damaged products, please contact us at the support desk below to arrange a return or exchange.
Please Note
[Sale items are FINAL SALE and cannot be returned.]
ORDER CANCELLATION
BENJISPRINTS.COM will be happy to help you cancel your order prior to shipment. You will need to submit a support ticket within 8 hours of you order placement to cancel your order. Once your order has been canceled you will receive a confirmation email. Please 14-21 business days for the monies to be credited to your account.
Once an order has been shipped, it cannot be cancelled. Once the order has been placed and shipped successfully, no refunds are granted. (See our return and exchange policy for more details)
ORDER SHIPPING AND DELIVERY
BENJISPRINTS.COM will always remain diligent to ensure that orders are shipped in a timely manner. Our estimates in delivery are dependent on estimates provided to us by the shipping companies. If there any delays, on our part, you will be notified by email. Understand that BENJISPRINTS.COM has no control over delays due to the weather or the shipping company.
TERMS:
We reserve the right to refuse service without disclosing a reason.
Prices are subject to change without further notice.
QUESTIONS
If you have any questions concerning our return policy, please contact us by submitting a support ticket.